How we handle your information.

This Privacy Policy explains how Walker Street Stays handles personal information collected through this website, including enquiries about accommodation at 27 Walker Street. We aim to manage personal information responsibly and consistently with applicable Australian privacy obligations, including the Australian Privacy Principles where they apply.

Last updated: 16 April 2026

What we collect

Depending on how you interact with the site, we may collect:

-Contact details such as your name, email address, phone number, and any information you include when contacting us.
-Booking and stay details you provide when making an enquiry, requesting a reservation, or communicating with us about a stay.
-Messages, feedback, and other correspondence you send through forms, email, or other contact channels.
-Limited technical information such as IP address, browser type, device information, pages visited, and approximate usage data collected through server logs, cookies, or analytics tools.

How we collect it

We may collect personal information in the following ways:

-Directly from you when you complete forms, submit booking or availability enquiries, email us, or otherwise contact us.
-Automatically when you browse the website through cookies, log files, and similar technologies.
-From third-party services involved in operating the website or processing accommodation enquiries, where applicable.

Why we use it

We may use personal information for the following purposes:

-To respond to enquiries and manage reservation, booking, or guest communications.
-To provide customer support and send important service-related updates.
-To operate, maintain, secure, and improve the website and guest experience.
-To understand how the website is used, diagnose technical issues, and measure performance.
-To comply with legal obligations and to protect our rights, guests, and business operations.

Cookies and website analytics

This website may use cookies or similar technologies to remember basic preferences, understand traffic patterns, and improve performance. These tools may collect technical information about how visitors use the site. If analytics services are enabled, those providers may process data in accordance with their own privacy terms.

When we may disclose information

We do not sell personal information. We may disclose it where reasonably necessary to:

-Website hosting, email, analytics, and technology service providers that help us run the site.
-Booking, payment, or property-management providers if they are used to support reservation handling.
-Professional advisers, insurers, or regulators where reasonably necessary.
-Law enforcement, government bodies, or other parties where disclosure is required or permitted by law.

Overseas disclosure

Some service providers we use for hosting, communications, forms, or analytics may store or process information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers appropriate to the services being used.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, but we seek to use appropriate technical and organizational safeguards for the scale of this website and business.

Retention

We keep personal information for as long as it is reasonably needed for enquiries, bookings, guest support, record-keeping, legal compliance, and legitimate business purposes. When information is no longer reasonably required, we aim to delete it or de-identify it where practical.

Your choices and rights

You have a number of practical options in relation to your information:

-You can choose not to provide personal information, but some features such as booking or contact responses may not be available.
-Most browsers let you block or delete cookies, although doing so may affect parts of the site.
-You can request access to personal information we hold about you and ask us to correct inaccurate or outdated information.

Third-party links

This website may link to third-party websites or services. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies before providing them with personal information.

Contact, access, correction, and complaints

If you want to access or correct personal information we hold about you, ask a question about this Privacy Policy, or make a privacy complaint, please contact us using the details provided on our Contact page. We will review privacy enquiries and complaints in a reasonable time and respond in line with the nature of the request.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, business operations, legal requirements, or service providers. The latest version published on this page will apply from its posted date.